Terms & Conditions
Welcome to Keepbetterlily.com.
These Terms & Conditions describe the conditions that apply to purchases, transactions, and services provided through the Keepbetterlily online store. By placing an order on Keepbetterlily.com, you agree to these Terms & Conditions. Please review the following information carefully before completing your purchase.
1. Brand & Business Information
Keepbetterlily is an online winter accessories brand offering carefully selected products including winter gloves, hats, scarves. We aim to provide customers with convenient shopping services, clear product information, and responsive customer support.
The Keepbetterlily store is operated by:
Brand Name: Keepbetterlily
Official Website: keepbetterlily.com
Legal Entity: Guangzhou Yixin Network Technology Co., Ltd.
Unified Social Credit Code: 91440106MAEAN5BQ3D
Registered Address: Room 101-3B234, 1st Floor, No.7 Lingshan East Road, Tianhe District, Guangzhou, Guangdong, China
Customer Support Email: service@keepbetterlily.com
Guangzhou Yixin Network Technology Co., Ltd. is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
2. Product Availability & Information
Keepbetterlily provides product details including descriptions, images, prices, and availability information on our website. We make reasonable efforts to ensure that product information is accurate.
Please note:
- Product colors may vary slightly due to different screen settings.
- Product availability may change based on inventory.
- Product details may be updated when necessary.
If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution.
3. Pricing & Promotions
All product prices displayed on Keepbetterlily.com are shown in the applicable currency during checkout. Prices may change from time to time due to:
- Product updates
- Market changes
- Promotional campaigns
Any discount, promotion, or special offer is subject to the terms displayed during the promotion period. Keepbetterlily reserves the right to correct pricing errors or inaccurate information when necessary.
4. Order Placement & Confirmation
When placing an order, customers agree to provide complete and accurate information, including:
- Name
- Shipping address
- Email address
- Payment information
After successfully submitting an order, customers will receive an order confirmation email. An order confirmation does not always represent final acceptance of an order. Keepbetterlily reserves the right to review and cancel orders in situations including:
- Payment authorization failure
- Incorrect product information
- Inventory issues
- Suspected fraudulent activity
If an order is cancelled, customers will be notified through the contact information provided.
5. Payment Terms
Payments on Keepbetterlily.com are processed through authorized third-party payment providers. Customers agree that:
- Payment information provided is accurate and valid.
- The selected payment method belongs to the customer or has proper authorization.
- Payment must be successfully completed before order processing.
Keepbetterlily does not directly store complete payment card information. For additional details, please review our Payment & Security Policy.
6. Order Changes & Cancellation
Customers should contact our customer service team as soon as possible if they need to modify or cancel an order. Requests are reviewed based on:
- Order processing status
- Shipping status
- Product availability
Once an order has been processed or shipped, changes may no longer be possible.
Customer Service Email: service@keepbetterlily.com
7. Shipping Terms
Orders are processed and shipped according to our Shipping Policy. Delivery times may vary depending on:
- Shipping destination
- Carrier services
- Customs procedures
- External circumstances
Customers are responsible for providing accurate delivery information. Keepbetterlily is not responsible for delays caused by incorrect addresses or circumstances outside reasonable control.
8. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are handled according to our Return Policy. Customers must contact Keepbetterlily customer service before returning any product.
Please provide:
- Order number
- Purchase email address
- Product information
- Reason for request
Customer Service Email: service@keepbetterlily.com
9. Customer Support
Keepbetterlily provides customer support for:
- Order questions
- Payment issues
- Shipping inquiries
- Return and refund requests
- Product-related questions
Our support team will review customer requests and provide assistance based on the relevant policies.
10. Customer Responsibilities
Customers are responsible for:
- Reviewing product information before purchase
- Providing accurate order details
- Using products according to their intended purpose
- Keeping order information for future reference
11. Third-Party Services
Keepbetterlily may use third-party providers to support:
- Payment processing
- Shipping services
- Website operation
- Customer service tools
These third-party services may have their own terms and privacy policies.
12. Changes to These Terms & Conditions
Keepbetterlily may update these Terms & Conditions when necessary due to:
- Business changes
- Service updates
- Legal or regulatory requirements
The updated version will be posted on this page with the revised effective date.
13. Contact Information
If you have any questions regarding these Terms & Conditions, orders, payments, or customer service, please contact us:
Brand Name: Keepbetterlily
Official Website: keepbetterlily.com
Legal Entity: Guangzhou Yixin Network Technology Co., Ltd.
Unified Social Credit Code: 91440106MAEAN5BQ3D
Registered Address: Room 101-3B234, 1st Floor, No.7 Lingshan East Road, Tianhe District, Guangzhou, Guangdong, China
Customer Support Email: service@keepbetterlily.com
keepbetterlily.com is owned and operated by Guangzhou Yixin Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.