FAQs
Q: Are keepbetterlily wall mounted shelves suitable for everyday home decor?
A: Yes! All keepbetterlily products are made from carefully selected natural wood and undergo strict quality inspections to ensure durability and safety. Our wall mounted shelves are designed for long‑term storage and decoration in homes, offices, and creative spaces.
Q: How long will it take to receive my order?
A: Orders are processed within 1‑3 business days. Standard shipping usually takes 10‑20 business days, depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive an email with a tracking number. You can use that number to track your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order. Send an email to service@keepbetterlily.com with photos of the issue. We will arrange a replacement or refund as soon as possible.
Q: Do you offer international shipping?
A: Yes, keepbetterlily offers worldwide shipping. Please note that depending on your country’s regulations, customs duties, import taxes, or other local fees may apply. These fees are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be cancelled within 3 business days before shipment. Once the order has been processed or shipped, it may not be possible to cancel or modify it. If you have any questions, please contact us immediately.
Contact Information
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Email: service@keepbetterlily.com
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Phone: +852 9520 1129
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Address: Unit 1419, Block A, Gaylord Industrial Centre, 114–118 Pak Tin Par Street, Tsuen Wan, New Territories, Hong Kong